About Us

What is Vida Vacations?

Our Mission

Vida Vacations is the sales division for Vidanta, Latin America’s leading resort developer. In short, we're here to help people realize true happiness by giving them access to spectacular vacations.

Vida Vacations exists to allow members’ to explore their happiness. Vida Vacations recognizes that true happiness is different for each member and strives to provide endless options and opportunities so members can achieve their version of happiness. This is why Vida Vacations offers access to more destination options, an array of dining choices, and a diverse mix of resort activities, not to mention luxurious accommodations.

 

Vida Vacations mission, at its core, has always been about generating a lifetime of happiness and memories. Having this outlook has had a positive ripple effect on the growth of the Vidanta hotel resorts, the quality and luxuriousness of each member touchpoint, and, more importantly, the service and experience.

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Our Values

As a division of Grupo Vidanta, Vida Vacations holds and promotes the same core values driving their parent company.

These values are as follows:

Respect for Our People

Our people are our greatest asset and, by creating opportunities for them to succeed, we have cultivated an environment of respect and service that permeates every guest interaction. Grupo Vidanta is among Latin America’s most revered employers, having been selected to the Great Place to Work Institute’s list of Great Places to Work, Mexico for the past seven years.

Respect for Our Guests

We know our guests’ vacation time is precious, so we strive to make every moment an extraordinary one by anticipating every need. We have an internal staff of more than 15,000 employees who diligently work day and night to deliver the first-rate service experiences that our guests deserve and have come to expect.

Respect for the Environment

Environmental protection is an integral part of our corporate policies and practices. We use efficient technologies, biodegradable and recycled/recyclable products and environmentally conscious vehicles that reduce the amount of noise emissions.  Our private construction company uses local materials and builds all of our properties with the utmost respect for the environment. For our work in sustainability, we have been honored with EarthCheck Certification, the only resort certification in the world that recognizes a commitment to preserving the environment.

 

 

Our Awards and Recognitions

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Reader's Choice Award

Celebrating a win for the Reader's Choice Award for Best Hotel in Mexico, Grand Luxxe Riviera Maya was selected as providing the best overall experience in the areas of service, comfort, spa, friendliest staff, restaurants and bars, as well as in family travel, couples’ travel and pet-friendly travel.

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AAA Four Diamond Award

The Grand Mayan and The Grand Bliss properties have earned the AAA Four Diamond Award recognition for consistently delivering a luxurious experience to guests.

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AAA Five Diamond Award

Grand Luxxe has earned the AAA Five Diamond Award recognition for delivering a truly distinctive luxury experience to guests.

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Cristal Certification

Several of Grupo Vidanta’s properties have been awarded Cristal Certification for their employees’ dedication to sharing their technical and specialized knowledge of hotel facilities and food and beverage management and for promoting hygienic conditions in the sanitary and cooking environments.

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EarthCheck Certification

Being constantly mindful about the wellbeing of the environment and a champion of its protection is an important part of Vida Vacations and Grupo Vidanta’s identity. That’s why we’ve been partnering with EarthCheck — a not-for-profit organization that dedicated to promoting sustainable tourism — since 2004.

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Great Place to Work Mexico

Great Place to Work Institute was founded in 1991 in the United States in order to evaluate and provide tools that help businesses to be Great Places to Work. The Great Place to Work organization measures employee feedback against the policies, programs, and practices that each organization offers its employees to come up with Best Workplaces lists. Grupo Vidanta has been evaluated annually under the Great Place to Work model and, since participating, has been recognized as one the 100 Great Places to Work for in Mexico. In 2013, 2014, and 2015, our company earned the distinction of being in the top 10 Great Places to Work in Mexico, and is currently ranked as #6 in the general list, and #1 for the hospitality industry.

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RCI Gold Crown Resort

Grupo Vidanta is proud to offer the highest quality service in all of its developments. This guiding principle of our business was recognized officially by Resort Condominiums International (RCI). The awards were the result of our having obtained the highest possible points in client surveys, for achieving standards of excellence in lodging and hospitality in the resort. The two recognitions obtained were RCI Gold Crown Resort and Excellence in Service, both received for all three of the following resorts: The Grand Mayan, Mayan Palace, and Sea Garden.